Dormant Reactivation
Mines your dormant customer base for revenue you forgot you had.
Scans your CRM for customers worth winning back, runs personalized win-back sequences across SMS and email, and routes hot replies to your team. Seasonal triggers fire per service line.
Start with the free ~45-minute diagnostic. We tell you whether this agent actually fits your shop before anyone quotes anything. FieldStack handles the install end-to-end and walks the scoping numbers with you live.
Your CRM has two to five years of customers who haven't called back. Old PMA expirations, lapsed service plans, a one-time install that never got a follow-up. That's money sitting on a shelf.
Monthly batch CRM mining across your full customer history
Reactivation scoring on recency, ticket size, service type, and prior response
Personalized win-back sequences across SMS and email
Seasonal trigger automation per service line
Dormant-to-active conversion reporting via dashboard and CSV export
Lays on top of whatever you're already running.
Nothing has to come out for us to go live. Keep your existing scheduler, dispatch board, and CRM — the agent works alongside them. Calendar and CRM integrations are available and get configured during onboarding, only where it earns real time back.
What this agent usually pulls back.
Last year's customers don't come back. No reactivation system. Five years of customer data sitting in your CRM with no engine pulling them back. Money on the shelf, gathering dust.
The range comes from industry benchmarks for residential service shops your size. Your number gets calculated against your own call volume, average ticket, and close rate inside the free diagnostic.
Want to see what Dormant Reactivation would do for your shop?
The free diagnostic returns a recovery estimate built off your own numbers, plus a ~14-day install plan (typical) and exact pricing for the agents that actually belong in your stack.