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SYSTEM_NOMINALAGENTS_LIVE 6 OF 6SCANNED 8,427
ATL · --:-- EDT
$22K–$120K TYPICAL ANNUAL LEAKAGE·14-DAY INSTALL PER AGENT·NO SOFTWARE CHANGES REQUIRED TO START·SIX AGENTS · 12 TRADES·BILINGUAL EN/ES BUILT INTO RECEPTIONIST·INDUSTRY-BENCHMARKED METHODOLOGY·$22K–$120K TYPICAL ANNUAL LEAKAGE·14-DAY INSTALL PER AGENT·NO SOFTWARE CHANGES REQUIRED TO START·SIX AGENTS · 12 TRADES·BILINGUAL EN/ES BUILT INTO RECEPTIONIST·INDUSTRY-BENCHMARKED METHODOLOGY·
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00Methodology

Every number on your report
traces back to a named source.

FieldStack does not invent numbers. Every benchmark on the diagnostic is anchored to a published industry study or an operator-survey dataset. Every score on the report cites the user input or the imputed median that drove it. Below, every benchmark we use, with the source we drew it from.

Base metrics
10
Trades calibrated
12
Per-trade overrides
13
Invented numbers
00
# 01Benchmark library

These are the thresholds your shop is scored against in the diagnostic. Numbers reflect typical residential SMB shops in the $1M–$20M revenue range. Trade-specific adjustments are disclosed inline.

  • leads.liveAnswerRate
    Live answer rate
    Higher is better
    Top Q
    90%
    Median
    78%
    Bottom Q
    60%
    Source
    CallRail State of Inbound Call Tracking 2024
  • leads.callbackTime
    Callback time (min)
    Lower is better
    Top Q
    12 min
    Median
    28 min
    Bottom Q
    60 min
    Source
    CallRail State of Inbound Call Tracking 2024
  • leads.bookingRate
    Booking rate
    Higher is better
    Top Q
    60%
    Median
    45%
    Bottom Q
    30%
    Source
    ServiceTitan Industry Benchmark Report 2024
    Per-trade adjustments (1)
    • Excavation & HaulingTop Q 50% · Median 35% · Bottom Q 20%
  • leads.estimateCloseRate
    Estimate close rate
    Higher is better
    Top Q
    45%
    Median
    30%
    Bottom Q
    18%
    Source
    ServiceTitan Industry Benchmark Report 2024
    Per-trade adjustments (2)
    • RoofingTop Q 38% · Median 24% · Bottom Q 12%
    • Landscaping & LawnTop Q 50% · Median 35% · Bottom Q 20%
  • field-ops.billableHoursWeek
    Billable hrs/tech/wk
    Higher is better
    Top Q
    32 hrs
    Median
    26 hrs
    Bottom Q
    20 hrs
    Source
    Service Roundtable Operating Benchmark Report 2024, n=480 residential service shops
  • field-ops.firstTimeFix
    First-time fix rate
    Higher is better
    Top Q
    88%
    Median
    78%
    Bottom Q
    65%
    Source
    Service Roundtable Operating Benchmark Report 2024, n=480 residential service shops
    Per-trade adjustments (3)
    • Residential HVACTop Q 85% · Median 76% · Bottom Q 62%
    • PlumbingTop Q 92% · Median 84% · Bottom Q 70%
    • ElectricalTop Q 90% · Median 82% · Bottom Q 68%
  • field-ops.callbackPct
    Callback rate
    Lower is better
    Top Q
    3%
    Median
    6%
    Bottom Q
    12%
    Source
    Service Roundtable Operating Benchmark Report 2024, n=480 residential service shops
  • field-ops.jobsPerTechDay
    Jobs per tech per day
    Higher is better
    Top Q
    5
    Median
    4
    Bottom Q
    3
    Source
    Service Roundtable Operating Benchmark Report 2024, n=480 residential service shops
  • retention.repeatPct
    Repeat customer % of revenue
    Higher is better
    Top Q
    42%
    Median
    30%
    Bottom Q
    18%
    Source
    Service Roundtable Operating Benchmark Report 2024, n=480 residential service shops
    Per-trade adjustments (2)
    • RoofingTop Q 22% · Median 12% · Bottom Q 5%
    • Excavation & HaulingTop Q 18% · Median 10% · Bottom Q 4%
  • retention.membershipPenetration
    Membership penetration
    Higher is better
    Top Q
    35%
    Median
    18%
    Bottom Q
    5%
    Source
    Service Roundtable Operating Benchmark Report 2024, n=480 residential service shops
    Per-trade adjustments (5)
    • Residential HVACTop Q 45% · Median 28% · Bottom Q 10%
    • PlumbingTop Q 30% · Median 15% · Bottom Q 4%
    • RoofingTop Q 8% · Median 3% · Bottom Q 0%
    • Landscaping & LawnTop Q 65% · Median 42% · Bottom Q 18%
    • Pest ControlTop Q 75% · Median 55% · Bottom Q 28%
# 02Rules we hold ourselves to
  • 01Every benchmark above has a named source. “Industry composite” is flagged for review, not used as a final answer.
  • 02When you skip a field, we impute the trade median and tag the resulting number as imputed in the report. Imputed numbers are visually distinct from user-stated ones so you always know which is which.
  • 03Leak dollar values are capped against your reported monthly revenue. No single finding can claim more than a sane share of the business.
  • 04The AI narrative layer can't contradict the deterministic math layer. If the AI invents a number, our verifier rejects the report before you ever see it.
  • 05Sections you skip are listed transparently at the end. We won't write findings about data we don't have.

Run the diagnostic.

Every number on your report will trace back to this page. If a four-truck plumbing shop sees a $14K/mo dormant-database leak, you'll see the repeat-rate input, the trade median, and the cap math that produced it.

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